WHERE IS MY ORDER?
All of our my darling valentine rattan products are handmade in Indonesia and therefore take 8 weeks or so to make a container load and then another 2 weeks to ship over to us and another 5 days to clear customs.
As such if your item is a pre-order it will take approximately 8 - 10 weeks to arrive. At the top of the product listing, there will be a notification stating if your item is a pre-order. Please check this before placing an order.
The last few months we have seen massive delays to our deliveries due to maritime industrial strike and port congestion both in Indonesia impacting the country and then customs and DAFF holds on our containers.
This has caused our containers to be delayed by 2-3 weeks. Unfortunately, this issue is out of our control and we do ask for your patience and understanding. This is happening to small and large businesses across Australia. We have all been affected and it will mean your order won't ship out as per previously advised delivery dates.
Once your order ships?
You will get an email with tracking details once your order ships. Check your spam folder as sometimes they go there. Please check your order upon arrival to ensure there are no mistakes to your order or faults or damage to your items. We have a 30 day return policy. We will not refund your order due to delays but we will provide you with a credit note or an exchange.