1st october 2020
Published by clare mcculloch
what's a pre order, you ask?
WHERE IS MY ORDER?
All of our rattan products are handmade in Indonesia and therefore take 8 weeks or so to make a container load and then another 2 weeks to ship over to us and another 5 days to clear customs.
As such if your item is a pre-order it will take approximately 8 - 10 weeks to arrive. At the top of the product listing, It will be seen in the description stating if your item is a pre-order. Please check this before placing an order.
The last few months we have seen massive delays to our deliveries due to maritime industrial strike and port congestion both in Indonesia and effecting the country, then customs and DAFF holds on our containers.
This has caused our containers to be delayed by 2-4 weeks. Unfortunately, this issue is out of our control and we do ask for your patience and understanding. This is happening to small and large businesses across Australia. We have e been affected and it will mean your order won't ship out as per previously advised
Refunds will only be processed if the item is faulty or damaged not for change of mind or delayed stock a credit note to the full value will be issued. *All bassinets will be refunded if stock was delayed. We understand the urgency to purchase a new bassinet for your arriving mini.
Once your order ships?
You will get an email with tracking details once your order ships. Check your spam folder as sometimes they go there. Please check your order upon arrival to ensure there are no mistakes to your order or faults or damage to your items. We have a 15 day return policy.
Local Pick Up?
yes, busselton or geraldton you can find our opening hours via our website
Beds and bassinets can be collected from our perth depo
Thankyou | MY DARLING VALENTINE TEAM
We encourage you to contact us with any questions